Frequently Asked Questions

Mitrade offers a wide range of deposit methods, including but not limited to the following methods:

1. Visa/Mastercard: Instant deposit (within 3 mins)

2. Bank Transfer: Instant deposit (within 3 mins)

3. E-Wallet (eg. Skrill, Neteller): Instant deposit (within 3 mins)

4. QR Code Payment: Instant deposit (within 3 mins)

Not all deposit methods are available in all countries. Please log in to your Mitrade account to view what payment options are available to you.

*Average time taken for Mitrade clients to process their deposit; however this may vary based on individual banks which are beyond our control.

You can get a demo account by clicking here to fill your email address or mobile phone number and set up a login password.

To open a live account, please visit our Mitrade account registration page and do the following:

1. Input your email address/mobile phone number and set up a login password. Upon submission, a demo account will be created.

 

2. On the demo account page, select Home > Switch to Live Account to access the account application form.  

Before applying for a live account, we suggest you read through our Legal Disclosure Documents, which outline the risk associated with leveraged trading.

Please note that only after completing your ID verification, you will be able to deposit into your live account.

It may take us up to 3 business days to process your withdrawal request. If we require you to provide further information to complete the withdrawal, this may further delay the processing of your withdrawal.

Please note: The processing time could vary among individual banks, which are independent of Mitrade and beyond our control.

Clicking "Trade" will display all products that the platform offers for trading. You can search for a product by entering the product symbol or name in the search box on the top right side. Select a product and click "Sell/Buy", and a trading window will pop up. You can see the current price and the estimated required margin. You can manually adjust the trading size, set your limits and stop level for risk control, and then click "Sell/Buy" to open a position. Please note that all financial product prices are subject to market fluctuations and updates at any time, and the market may have changed before you press the “Sell/Buy” button.

Always check whether your internet connection is working. You cannot place an order when the market temporarily closes for a certain product or when the market closes. Please contact our online customer service for further assistance.

Mitrade is a commission-free trading platform. The main cost of trading comes from low spreads we charge, which vary among different markets. In addition, there may be overnight funding adjustments if you hold positions overnight.

Overnight funding adjustment:

When you hold positions through the settlement time (GMT 22:00 Winter time), overnight funding adjustment will be incurred on your account. Depending on the product you are trading and direction of your trade (buy or sell), overnight funding may be debited or credited to your account.  

You will be able to find the overnight funding adjustment amount for the day in the product information section beneath the charts on our webtrader or mobile app.

Mitrade does not charge any hidden fees, and we endeavour to include all details of our fees and charges as clearly as possible. If you have any questions, please feel free to contact our customer service team for more detail.

If this happens, you may contact our customer service team and provide a confirmation letter from the bank stating the card is no longer active. We will process your withdrawal through another method.

If you do not have a related letter, please contact your bank and they should be able to assist you to obtain one.

Yes, we are full compliant with the relevant Corporations Act and Financial regulatory requirements.We are a financial services provider authorised and strictly regulated by the relevant regulatory bodies. We provide comprehensive and adequate protection for client funds that is in line with the regulatory requirments.